Shipping and Exchange Policy

1. About this policy

1.1This policy is part of our Terms and Conditions, and applies to every order we deliver. We deliver within India only.

2. Where we deliver

2.1We deliver in and around Bengaluru, Haridwar, Dehradun, Rishikesh and Saharanpur. Enter your pincode on any piece to see whether we reach it, and when.

2.2See the pieces we deliver in Bengaluru, Haridwar, Dehradun, Rishikesh and Saharanpur.

2.3We may decline an order for a pincode we cannot reach, or cannot reach safely, and tell you before you pay. If we learn after confirming your order that we cannot deliver to it, we cancel it and refund you in full.

3. What delivery costs

3.1Delivery is charged on top of the price of the piece. At checkout you choose how it travels: a courier at its rate to your pincode, or our own van where we run one. You see the charge before you pay.

4. How long it takes

4.1Every piece shows its delivery window before you order, and the window counts from the day you place your order.

Sofas

Delivered in 3 to 5 weeks.

Recliners

Delivered in 3 to 5 weeks.

Armchairs

Delivered in 2 to 4 weeks.

Chaise loungers

Delivered in 3 to 4 weeks.

Ottomans

Delivered in 2 to 3 weeks.

4.2Once dispatched, a piece is with you in 2 to 7 days. We email you as your order moves along, including when it is dispatched.

4.3If your piece is going to miss its window, we tell you as soon as we know, with a new date. If the new date does not suit you, you can cancel for a full refund, even once the time for cancelling an order has passed, unless the delay is caused by something on your side or by an event beyond our control under our Terms and Conditions, in which case we still tell you, and agree a new date with you.

5. On the day

5.1Where our own van delivers, we call the day before to agree a time, and two people carry your piece into the room and take the packaging away.

5.2At checkout we ask about the floor, the lift, the stairs and the narrowest doorway, so that where our own van delivers, the team arrives ready for your home. If the piece cannot be carried in safely, the team does not force it, and we agree with you what happens next before anything is taken away.

5.3Some assembly may be required. Instructions are in the box.

5.4Where we offer it, you can add installation by our team at checkout, for a fixed price. It is charged once per order.

6. What we need from you

6.1For a delivery to go well, we need:

1. (a)a complete delivery address, and a phone number on which you can be reached on the day;
2. (b)accurate answers at checkout about the floor, the lift, the stairs and the narrowest doorway, corridor or turn, measured against the piece's listed measurements before you order;
3. (c)a clear way in and a ready room on the day, and any permission your building or society needs for the lift or for moving furniture;
4. (d)someone aged eighteen or over at the address to receive and check the piece.

6.2If the way in is not as described and the piece cannot be carried in, that is not a fault in the piece. Any extra handling, such as carrying it up stairs or hoisting it, is done only if you agree to it first, at what it costs us.

7. If you are not in

7.1If nobody is in at the time we agreed, we arrange a second delivery at no cost. For any attempt after that, we tell you what it costs before we book it.

7.2If a delivery cannot be completed for a reason on your side, we keep your piece free of charge for 30 days from the first attempt. After that we charge what storing it actually costs us, up to Rs 100 a day, and after 90 days we may cancel the order, with written notice, and refund what you paid less those charges.

8. Receiving your piece

8.1Please check the piece and its packaging when it arrives, and note any visible damage on the delivery receipt before the delivery team leaves. The piece is at our risk until it is delivered, and at yours from then on.

9. Exchanges

9.1Damaged, faulty or not what you ordered: tell us within 48 hours of delivery, with photos, and we repair, replace or refund it at no cost to you.

9.2A piece is exchanged only when it arrives damaged, faulty or not what you ordered. We do not exchange a piece because you have changed your mind.

9.3When we exchange or take back a piece for one of those reasons, we collect it and deliver its replacement at our cost. Where you refuse or send back a piece that is undamaged and as ordered, the cancellation and refund policy says what the return costs.

10. Damage and refused deliveries

10.1What to do if a piece arrives damaged, and what happens if you refuse one at the door, is in the cancellation and refund policy. Faults that appear later are covered by the warranty.

10.2What to measure before you order, and other delivery questions, are answered in help.

11. Your rights

11.1This policy is in addition to your rights under the Consumer Protection Act, 2019, and nothing in it limits them.