Cancellation and Refund Policy

1. Cancelling an order

1.1Cancel free of charge, with a full refund, within 24 hours of placing your order. After that, the work order for your piece has started and the order can no longer be cancelled.

1.2To cancel within that time, use Cancel this order on your order page, or call or email us with your order number. We confirm the cancellation by email. If an order is cancelled, by you within 24 hours of placing it or by us, we refund everything you paid for it, including the delivery charge, within 7 working days of the cancellation.

1.3This window does not affect your right to cancel for a full refund if your piece is going to miss its delivery window, as the shipping and exchange policy describes, or your rights for a piece that arrives damaged, faulty or not what you ordered.

2. Returns

2.1Damaged, faulty or not what you ordered: tell us within 48 hours of delivery, with photos, and we repair, replace or refund it at no cost to you.

2.2A piece is “not what you ordered” if its model, size, fabric, colour or options differ from your order confirmation. Natural variation in materials, and a difference in measurement within the tolerance in our Terms and Conditions, are not differences from what you ordered.

2.3We do not take back a piece that is as ordered and arrived undamaged because you no longer want it, or because it does not fit a space you measured. Please measure the room, the doorways and the way in before you order.

3. Reporting damage or a fault

3.1Call us on +91 97611 41376 or email company@furblowcraft.com with your order number, which piece it is and what has happened. For damage or a fault, send photos of the piece and of any damaged packaging.

3.2If a piece arrives damaged, photograph it before the delivery team leaves if you can, and note the damage on the delivery receipt. Damage you find after they have gone still counts, as long as you tell us in time.

3.3Please keep the piece, and the packaging if you still have it, as it was until we have looked at your claim, and do not try to repair it yourself or have anyone else repair it.

4. How we look at a claim

4.1We reply to every claim, and tell you what we think has happened and what we will do. Sometimes we need more photos, a short video or a video call, and occasionally a visit by our team at a time that suits you, to see the problem before we decide how to put it right.

4.2A claim under this policy does not cover:

1. (a)damage that happens after delivery, including while the piece is moved, assembled or used other than as we advise;
2. (b)a piece that could not be carried in because the access was not as described at checkout, which the Terms and Conditions deal with;
3. (c)natural variation in materials, or settling and softening of cushions with use;
4. (d)damage reported after the time allowed above, which the warranty may still cover.

5. Refunds

5.1Refunds go back to the original payment method within 7 working days of the piece being collected.

5.2For a damaged or faulty piece, we offer the repair or replacement that puts it right. If you would rather have your money back, we refund the whole price you paid, and the delivery charge, and collect the piece at our cost.

5.3Refunds go to the payment method you used, so they reach the person who paid. Once we have sent a refund, the time it takes to show in your account depends on your bank, card issuer or payment app.

5.4For an order paid in cash on delivery, we refund by bank transfer or UPI to an account in your name, within 7 working days of receiving its details from you.

6. Refusing a delivery

6.1If a piece arrives damaged, you can refuse it at the door, and we treat it as damaged in delivery: it costs you nothing.

6.2Refusing a piece at delivery is not a way to cancel an order. If you refuse a piece that is not damaged, faulty or wrong, we take it back and refund what you paid for it less the delivery charge and what it actually costs us to bring it back, which we tell you before we deduct it.

6.3If you refuse an undamaged piece ordered with cash on delivery, we may ask you to pay in advance for any later order.

7. Faults that appear later

7.1Once the time to report damage has passed, a fault is covered by the warranty. How delivery works is in the shipping and exchange policy.

8. Your rights

8.1This policy is in addition to your rights under the Consumer Protection Act, 2019, and nothing in it limits them.