How it works
From choosing a piece to the day it arrives.
Four steps, and what you can count on at each.
Afternoon light and shadow on a plaster wall. Photograph: Tim Mossholder on Pexels.
- Step 1
Choose a piece
Browse by room, by collection or by category. Every piece shows its price first. Save the ones you like to a shortlist and send it to whoever has to agree.
- The price
- Every price includes GST and delivery.
- Step 2
Feel the fabric
A screen can approximate a colour. It cannot show you a nap or a weave. Ask for swatches and hold them in the room the piece is for.
- Step 3
Place your order
Check out here, or talk to us first about the piece and the room. At checkout we ask which floor you are on, about the lift and stairs, and for your narrowest doorway, so a way in narrower than the piece is flagged before you pay, wherever we have measured the piece.
- Step 4
We deliver it
Your order has a page of its own, showing each stage as your piece reaches it.
- Cost
- Delivery is included in the price.
- Assembly
- Some assembly may be required. Instructions are in the box.
After you order
What your order page will show.
- Stage 1
Confirmed
We have your order.
- Stage 2
Prepared
We prepare your piece for the journey.
- Stage 3
Out for delivery
It leaves for your address.
- Stage 4
Delivered
It is delivered to your address.
A question at any step?
Ask before you choose, while you wait, or once it has arrived.